Last updated: October 02, 2025 · Scope: Furniture only · Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
Xiontee designs and makes solid-wood furniture and delivers to all regions listed above. This page explains how Xiontee ships orders and how delivery issues are handled. All prices are shown in USD, and nothing is due at delivery — taxes and duties are prepaid at checkout where eligible (no doorstep charges).
How Xiontee packs and ships furniture
Every piece is readied for travel with sturdy panels, thick padding, and reinforced corners. Large parts are clearly marked “This Side Up” so handlers keep the safe orientation. Smaller items go with parcel carriers; larger or heavier items ride on furniture trucks. At checkout you’ll see the full USD total (freight, handling, fuel, taxes, duties, and any needed processing). No payment is collected at the door.
Notes for clarity
Estimated window: Checkout shows an arrival range that combines build time and travel time.
U.S. sales tax: Added where required and already included in the USD total.
Taxes & duties: Prepaid at checkout for eligible international orders — no customs charge on delivery.
Payments: No COD. Major cards, PayPal, and supported wallets are charged in USD.
Address checks: Delivery companies verify addresses. If details are missing or restricted, Xiontee will request a quick correction before dispatch to prevent delays.
Where Xiontee delivers
Shipping is available to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal. Xiontee cannot deliver to PO Boxes, APO/FPO/DPO, or certain remote territories (for example Puerto Rico, Guam, U.S. Virgin Islands, and some outlying islands in Europe or Australia). A standard street address is needed for safe truck access and lift handling. If the destination is outside this list, has vehicle limits, or involves tight stairs or small elevators, contact Xiontee first so options and any third-party services can be reviewed.
Carriers and service levels
Parcel routes use UPS, FedEx, USPS (limited small U.S. parcels), and DHL Express for international lanes. Bulky or heavy furniture travels by furniture freight with a truck lift and ground-level drop-off; this service does not include in-home placement, stairs, assembly, or packaging removal. Freight partners typically call or text to schedule a window, and extra pallet wrap may be added for protection.
For certain higher-value shipments, an adult signature (18+) may be required; your tracking email will note this. Parcel carriers usually make up to three attempts before holding at a local facility or access point; ID may be needed for pickup. If “Authority to Leave” is available and selected, risk transfers after the carrier scan at the delivery point (not available when a signature is required).
Lead time vs. transit time
Lead time is the period before pickup used for checking, packing, and labeling. Transit time starts after the carrier collects the order. Business days are Monday–Friday (EST); U.S. federal holidays are excluded. International lanes may need extra time for security and customs. Severe weather, local holidays, labor actions, or network backlogs can add 1–3 business days. Address changes after dispatch may require a reroute fee and can cause delays.
Cut-off: Orders confirmed before 2:00 PM EST usually enter processing the same business day.
Rates and timeframes (USD, furniture only)
All amounts below appear at checkout. Flat rates and free-shipping thresholds are fully inclusive. Recipients pay nothing at the door.
| Region | Places covered | Prep time | Travel time | Flat freight | Free from |
|---|---|---|---|---|---|
| North America | United States, Canada | 1–2 days | 6–8 days | $15 | $299 |
| Europe + UK | UK, FR, DE, ES, IT, BE, PT | 1–2 days | 7–9 days | $18 | $399 |
| Oceania | Australia | 1–2 days | 9–10 days | $20 | $499 |
Solid wood is dense and often oversized, so carriers may charge by size as well as weight. Dining tables, media units, and other large pieces typically move on furniture freight with a truck lift and cargo protection. Multi-item orders may ship in separate boxes to reduce risk; when helpful, boxes are banded to a single pallet. Xiontee subsidizes part of the freight, and both the reinforced packing and the total due appear clearly at checkout.
Taxes, duties, and customs (international)
For deliveries to UK, FR, DE, ES, IT, BE, PT, AU, and CA, Xiontee ships with taxes and duties prepaid. Import VAT/GST, duties, and customs processing are included in the USD total at checkout. Do not pay the driver. If anyone requests payment at delivery, contact Xiontee immediately.
For U.S. orders, any required state/local sales tax appears at checkout and is included in the USD total.
Paperwork: Shipments include the documents needed for customs so clearance goes smoothly.
Order processing and dispatch
Most furniture moves into final checks and packing within 1–2 business days. Orders confirmed before 2:00 PM EST usually begin the same business day; later confirmations start the next business day. Pre-order or made-to-order items leave after completion, with an estimated ship-by date shown in the order confirmation. If a cart contains items with different lead times, Xiontee may ship ready items first or hold to consolidate; the confirmation will state which method applies.
Support hours: messages receive a reply within 1 business day (Mon–Fri, EST).
Verification: For account safety, Xiontee may request address or payment checks. Missing information can delay dispatch.
Origin and staging facility
19613 Temple Ave, South Chesterfield, VA 23834 is Xiontee’s primary dispatch point for shipping to the U.S., UK, FR, DE, AU, ES, CA, IT, BE, and PT. Freight terminals can usually hold shipments for 3–5 business days; storage beyond that window is billed at carrier cost.
Access, placement, and assembly
Many items ship partly disassembled to protect key parts and make setup easier. An illustrated guide and a basic tool (often an Allen key) are included. Typical assembly time is 20–30 minutes with two adults on a clean, soft surface.
If your building has tight turns, small elevators, gated entries, stair carries, or truck limits, notify Xiontee before shipment so options can be arranged. Room-of-choice placement, stair carries, packaging haul-away, and exact-time appointments are available as upgrades at third-party rates. Possible carrier-cost fees include missed freight appointments, lift refusals, address corrections after dispatch, and re-delivery. If refusal is due to visible damage noted with the driver, Xiontee handles the claim and no re-delivery fees apply.
Tracking and updates
When an order leaves 19613 Temple Ave, South Chesterfield, VA 23834, Xiontee emails a confirmation with a tracking link. Please allow 24–72 hours for scans to appear. International pallets may show “label created” until a terminal assigns the freight. If there is no movement after 72 hours, contact Xiontee so the carrier can be checked. The Estimated Delivery window on the tracking page updates as the shipment moves through hubs.
Damage, loss, or other issues
Please inspect packages at delivery. If an item arrives damaged, notify Xiontee within 72 hours and include the order number plus clear photos or a short video of the outer carton, inner packing, and affected areas. Note visible damage with the driver when possible and keep all packing until next steps are confirmed. For small cosmetic issues, Xiontee can often send replacement parts or a touch-up kit quickly.
If tracking shows no progress for 7+ days, or delivery has not occurred within 14 business days from ship date, contact Xiontee. Once the carrier confirms loss, Xiontee will send a replacement at no charge or issue a full refund in USD. Shipments refused or undeliverable due to missed appointments or incorrect addresses may return to sender; Xiontee can re-ship after address verification and payment of any return, storage, or re-delivery fees at cost.
Changes and cancellations
Orders that have not entered packing or shipped can be canceled — please reach out as soon as possible, ideally within 24 hours of purchase. After handoff to the carrier, cancellation isn’t available. After delivery, see Xiontee’s Return & Refund Policy. For international orders to UK, FR, DE, ES, IT, BE, PT, AU, or CA, cancellation isn’t available once customs clearance is complete. Address changes after dispatch may incur reroute fees and cause delays.
Need help?
Xiontee support replies within 1 business day (Mon–Fri, EST) via the site contact form. For faster help, include your order number and delivery address.
